How long does shipping take?
Orders ship from US warehouses within 1–3 business days and arrive in 2–8 business days. You'll receive tracking as soon as your order ships.
What if it doesn't fit my dog?
Every product page includes a size chart with exact measurements. Between sizes? Size up. If the fit's still wrong, our 30-day guarantee covers exchanges and returns.
How does the cooling vest work?
Soak it in water, wring it out, put it on your dog. Evaporative cooling pulls heat away for hours. Re-wet to reactivate. No batteries or refrigeration.
Do you really test everything on Cookie?
Cookie is the standard and the final judge. He lives in Bolivia with Diego, and samples make their way to him for official testing — watch his verdicts on TikTok and Instagram. Nothing joins the collection unless it meets his very high comfort bar.
How do returns work?
Email us within 30 days of delivery. We'll send you a return authorization — no interrogation, no restocking fee. Refunds process within 5 business days of receiving the return.